Our Commitment of Service to You
People using Learningline can expect:
- equal treatment regardless of gender, sexual orientation, religion, faith, age, nationality or ethnic origin
- a recognition of the particular needs of people with disabilities
- staff who are welcoming, courteous and approachable as well as professional and appropriately qualified
- a service which is confidential and impartial
- a response to a written communication within seven working days
- telephone calls to be answered within 5 rings
- email enquiries to be responded to within 24 hours of receipt during hours of operation
- information relating to discussions with advisers to be sent within 7 working days
Download our Equal Opportunities policy as a printable PDF.
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